Log in/account problem (help!!)

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Log in/account problem (help!!)

Postby larrie. » 10 Sep 2018, 04:25

Hey! so I just came back from a hiatus and when I tried to log in my account, it redirects me to create a new doll - meaning, my old doll doesn't exist anymore. How can I get it back? I have a lot of important things/friends there and I don't really wanna start again since I had a decent lvl. Help please?
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Re: Log in/account problem (help!!)

Postby Red Queen » 10 Sep 2018, 10:40

Hi Larrie

Are you sure you've entered the correct username / password combination?

If you don't enter the correct username / password the system redirects you to create a new account.
The solution is to use the "forgotten password" option.
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Re: Log in/account problem (help!!)

Postby larrie. » 11 Sep 2018, 20:07

Red Queen wrote:Hi Larrie

Are you sure you've entered the correct username / password combination?

If you don't enter the correct username / password the system redirects you to create a new account.
The solution is to use the "forgotten password" option.


Hey!! Yeah, it's the correct combination! I wrote it down when I created the account because it happened the same before with my much older account :(
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Re: Log in/account problem (help!!)

Postby Marinad » 26 Feb 2019, 14:03

i cannot log in to my account for a long time
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Re: Log in/account problem (help!!)

Postby ClaudiaM25 » 26 Feb 2019, 14:43

Marinad wrote:i cannot log in to my account for a long time

When was the last time you logged in? If you don't enter ur account after a certain time, the account gets deleted.
What is ur lady name?
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