Not taking my payment

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Not taking my payment

Postby Guinastasia » 24 Aug 2018, 01:53

I wanted to take advantage of the latest promo to buy diamonds, but it keeps saying "Your payment was not successful. Please try again."
I DID send in a ticket, but in the mean time, any idea why it's doing this, and how long it will take to get back to me? Because I don't want to lose the opportunity to use that promo! :(

(And no, I do not want to try a different form of payment, as I do not use Paypal, nor do I have different card. I also tried on Opera, and go the same answer.)
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Re: Not taking my payment

Postby ClaudiaM25 » 24 Aug 2018, 07:54

Please wait the reply from the payment support team.
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Re: Not taking my payment

Postby Guinastasia » 26 Aug 2018, 04:09

They replied back to me, and white-listed my card. So I got the original amount, and I was told to let them know afterwards, and then they'll apply the bonus. (Although RIGHT AFTER I finished my payment, another bonus came up, which was more than the original one! LOL -- I asked if I could have that one, explaining the circumstances. Since it's the weekend, I'll have to wait until Monday, but I'm so happy everything worked)

I am curious why my card didn't work, though.
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Not taking my payment

Postby AdamDilExomi » 06 Sep 2018, 16:35

Im not getting the menu in the UV editor. Im sure this has been discussed; if so, please point me to how I can get the menu back. Otherwise, please fix it =)
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Re: Not taking my payment

Postby ClaudiaM25 » 07 Sep 2018, 10:10

AdamDilExomi wrote:Im not getting the menu in the UV editor. Im sure this has been discussed; if so, please point me to how I can get the menu back. Otherwise, please fix it =)

What menu?
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Re: Not taking my payment

Postby mister_M » 07 Sep 2018, 22:33

Lucky you that you managed to buy.
I get a "session expired" message when i try to pay. and I really wanted the sailor moon look.
i filed a ticket but i'm being told to submit a complaint about the payment, but i can't do that either because i get the same message!
Do i have to log in my account on 100 devices I dont even own to make a silly payment? not to mention this is the 2nd time ever i wanted to buy diamonds. i'm beyond upset. and i also have the feeling i'm talking to robots, and not humans.

/rant
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