lost emeralds and diamonds

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lost emeralds and diamonds

Postby sugarflake » Fri Dec 04, 2015 7:40 pm

Hey

I have a problem, this morning I had around 60 emeralds and 11 diamonds, like 10 hours later I logged in again. When I logged in I noticed that all my emeralds are gone and I have only 2 diamonds left. I checked if nothing else happened to my account and that's the case. Am I the only one who has this and is there a thing that I can do?

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Re: lost emeralds and diamonds

Postby Norgella » Sat Dec 05, 2015 9:47 pm

Well, when I play 'Lucky cards' I usually click too fast and spend my diamonds. Maybe that's what happened to you :(

As for the missing emeralds, I don't know what to say. Are you sure you haven't purchased any clothes, pets, furniture or jokers (for fashion machine)?

If you haven't done any of that, I suggest you submit a ticket in the Feedback section, maybe the LP team will be able to help :unsure:
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Re: lost emeralds and diamonds

Postby sugarflake » Sun Dec 06, 2015 11:03 am

Hi

I am sure I didn't spend the diamonds and emeralds and yesterday I send a ticket to the feedback and I have an answer from them.
They told me that I spend the diamonds and emeralds on clothes and boosters, what totally don't make sense, I was saving for a celebrity hair style.
I'm going to try to get the diamonds and emeralds back and change my passport, I guess that's the only thing that I can do.

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Re: lost emeralds and diamonds

Postby ClaudiaM25 » Tue Dec 08, 2015 8:10 am

Even though it doesnt make sense, this was what the audit section showed, so that was what happened. Unless someone knows ur password, logged in and went shopping, maybe it was you who , by mistake, did that.

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Re: lost emeralds and diamonds

Postby MarvellQueen » Sun Jan 03, 2016 5:00 pm

Isn't there any kind of history of our activity in the game ............... by that you can know your purchases and spenditure in the game................ if there is anything like that..............
:) The way you look is your own style, don't change it on others comments.
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Re: lost emeralds and diamonds

Postby Jazzy2Cute » Sun Jan 03, 2016 8:36 pm

This happened to me today, but it happened while I was in my game. I had about 20 diamonds and all of a sudden (while I was looking through rankings) I looked up and saw I had non. I wanted to know do they charge diamonds to check your rankings?

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Re: lost emeralds and diamonds

Postby ClaudiaM25 » Mon Jan 04, 2016 5:36 pm

If something like this happens, write a ticket and someone will check and we will let u know on what you spent your diamonds/money :)
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