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Re: Emeralds and diamonds are disappearing

PostPosted: 29 Apr 2019, 09:14
by Amethist
Try opening the ticket you sent? It’s supposed to be below the “Support Tickets”.

Re: Emeralds and diamonds are disappearing

PostPosted: 29 Apr 2019, 15:23
by Wax Storm
Cammy wrote:I went to feedback but can’t click on anything just the things to fill out the form

89F03019-1A65-4FA9-9B02-49CB16DDB765.png


Right on this page in your pic, just scroll down where that purple bar is and you'll find your own ticket and need to click on it directly ;)

Re: Emeralds and diamonds are disappearing

PostPosted: 30 Apr 2019, 00:35
by Cammy
I’ve tried clicking on it and scrolling down to try and click it, it won’t work

Re: Emeralds and diamonds are disappearing

PostPosted: 30 Apr 2019, 03:00
by Wax Storm
Cammy wrote:I’ve tried clicking on it and scrolling down to try and click it, it won’t work


One more try. Go to same place but zoom in or out your browser. See if that fixes it.

Re: Emeralds and diamonds are disappearing

PostPosted: 30 Apr 2019, 06:32
by Cammy
Tried didn’t work, it might be the fact that I play this on safari on an iPad and not threw the app

Re: Emeralds and diamonds are disappearing

PostPosted: 30 Apr 2019, 07:46
by Amethist
I play on IPad’s Safari too.

Image

There’s supposed to be a list of tickets you’ve reported previously. Tap on the latest one.

Re: Emeralds and diamonds are disappearing

PostPosted: 30 Apr 2019, 07:51
by Amethist
Wait, isn’t the Feedback team off from April 26 to May 1? It’s on announcements.

Re: Emeralds and diamonds are disappearing

PostPosted: 30 Apr 2019, 16:03
by Wax Storm
Amethist wrote:Wait, isn’t the Feedback team off from April 26 to May 1? It’s on announcements.


They are on standby. Easter holiday vacation :D

Re: Emeralds and diamonds are disappearing

PostPosted: 01 May 2019, 19:10
by Cammy
It doesn’t show that last bar,just this
AE5588B3-BDB8-4688-BFCC-4F6C8C4DF42C.png

Re: Emeralds and diamonds are disappearing

PostPosted: 02 May 2019, 06:13
by ClaudiaM25
Hey! I answered ur ticket on 2019-04-28 16:42:12 :D
I will PM you here the details also, check your inbox.
It's something to do with your browser/resolution the fact that you cannot see the page completely.