Emeralds and diamonds are disappearing

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Emeralds and diamonds are disappearing

Postby Cammy » 24 Apr 2019, 15:36

I first noticed this yesterday with emeralds. I had somewhere around 45 emeralds then they just dropped to 1 and I never bought anything with them. Then they drop down to to 0.(I have about 2 know because I just won them with the castle game) The diamonds where ok untill today when a little over half of my 11 diamonds were gone. I already deleted my cookies but I don’t know how to delete cache because I play on a iPad and not a computer.
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Re: Emeralds and diamonds are disappearing

Postby Wax Storm » 25 Apr 2019, 15:40

Cammy wrote:I first noticed this yesterday with emeralds. I had somewhere around 45 emeralds then they just dropped to 1 and I never bought anything with them. Then they drop down to to 0.(I have about 2 know because I just won them with the castle game) The diamonds where ok until today when a little over half of my 11 diamonds were gone. I already deleted my cookies but I don’t know how to delete cache because I play on a iPad and not a computer.



There might be so many reasons for this...for example I lose ds on stupid lucky cards! Because they don't give me the option of "are you sure", they just take it. Or if you wanted to buy something for ems but didn't had enough ems they will automatically get the ds from you. Write to feedback, they might be able to give you some info of what happened to them.
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Re: Emeralds and diamonds are disappearing

Postby Cammy » 26 Apr 2019, 01:24

I would write a feedback but I don’t know where to find the answer because all it ever says is “you got a reply from #” also I never went anywhere that would take diamonds or emeralds...
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Re: Emeralds and diamonds are disappearing

Postby Trinity Starling » 26 Apr 2019, 02:06

Cammy wrote:I would write a feedback but I don’t know where to find the answer because all it ever says is “you got a reply from #” also I never went anywhere that would take diamonds or emeralds...


The feedback system automatically replies with "You got a reply from [string of numbers]." You should get a notification when an operator answers your question.
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Re: Emeralds and diamonds are disappearing

Postby doe » 26 Apr 2019, 02:17

I'd like to add that you can also try asking ClaudiaM25 to check your account and see if you made any recent purchases with diamonds and ems. I've made the mistake of accidentally clicking on things that used up diamonds/ems before and since there's no way for players to check their spending history themselves (which there should be) I contacted her to check for me which she kindly did.
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Re: Emeralds and diamonds are disappearing

Postby ClaudiaM25 » 26 Apr 2019, 11:29

Did you write a ticket already and get a reply or you still want me to check? If so, please give me a timeslot.

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Re: Emeralds and diamonds are disappearing

Postby Cammy » 28 Apr 2019, 08:50

I just sent a ticket (sorry for not doing so sooner I got caught up in business and couldn’t do it)
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Re: Emeralds and diamonds are disappearing

Postby Cammy » 29 Apr 2019, 06:23

So I got the notification that someone answered it but I don’t have a notification for what it says
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Re: Emeralds and diamonds are disappearing

Postby Amethist » 29 Apr 2019, 07:41

Go back to Feedback and check the ticket you sent. You’ll find the reply there.
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Re: Emeralds and diamonds are disappearing

Postby Cammy » 29 Apr 2019, 07:47

I went to feedback but can’t click on anything just the things to fill out the form

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