Login problem

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Login problem

Postby Marie-michèle » 03 Aug 2020, 20:16

Hello everyone!
I encountered a problem yesterday and so far I can't solve it.
Usually I play the game on my phone,but yesterday I played on the computer for 2 or 3 hours.In the evening I wanted to play on my phone, I was asked to connect(as I play on the app,my session started by itself)as I did not remember the password, I entered my email address, I went to see the email,I followed the instructions .But when I logged in, it was not mine, I was asked instead to create a new character.
I don't know what going on, I would really like to find my account.Any help is welcome
(ID=5521625,level 28)
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Re: Login problem

Postby Wax Storm » 03 Aug 2020, 20:31

Marie-michèle wrote:Hello everyone!
I encountered a problem yesterday and so far I can't solve it.
Usually I play the game on my phone,but yesterday I played on the computer for 2 or 3 hours.In the evening I wanted to play on my phone, I was asked to connect(as I play on the app,my session started by itself)as I did not remember the password, I entered my email address, I went to see the email,I followed the instructions .But when I logged in, it was not mine, I was asked instead to create a new character.
I don't know what going on, I would really like to find my account.Any help is welcome
(ID=5521625,level 28)


You might have entered 1 wrong letter or something. Or just try to use the username instead of the email. It does create a new character but your main account is sill there. Just try to log in again and pay attention to the credentials.
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