Videos are not rewarding emeralds

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Videos are not rewarding emeralds

Postby Trinity Starling » 11 Jan 2019, 01:45

Hi,

I am not getting the emeralds from watching ad videos. Every time I watch a video and refresh/change to a new page, the emeralds are not getting added to my account. Is there a way to resolve this?

Thanks.
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Re: Videos are not rewarding emeralds

Postby Wax Storm » 11 Jan 2019, 03:29

Trinity Starling wrote:Hi,

I am not getting the emeralds from watching ad videos. Every time I watch a video and refresh/change to a new page, the emeralds are not getting added to my account. Is there a way to resolve this?

Thanks.


I do not know how to help you because mine work just fine. Maybe ask this through LP game feedback directly? Though, I bet they'll tell you something like "delete cache and cookies, refresh and voila"
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Re: Videos are not rewarding emeralds

Postby ClaudiaM25 » 11 Jan 2019, 08:18

Have you tried checking in other browser? Seems a caching problem.
I checked your account and see records that emies have been added :
eg: on 2019-01-11 00:46:31, 2019-01-10 05:05:10, 2019-01-10 04:49:14, etc
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Re: Videos are not rewarding emeralds

Postby Trinity Starling » 12 Jan 2019, 02:44

Thanks, guys. I think the issue has been resolved. :)
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Re: Videos are not rewarding emeralds

Postby ClaudiaM25 » 13 Jan 2019, 11:59

Next time this happens, delete cookies and cache or try another browser :)
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Re: Videos are not rewarding emeralds

Postby AnnNoor » 13 Jan 2019, 13:01

How do you get ems? I haven't seen that option in a year now
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Re: Videos are not rewarding emeralds

Postby Wax Storm » 13 Jan 2019, 17:30

AnnNoor wrote:How do you get ems? I haven't seen that option in a year now


Those videos are geotargeted so there might not be any available for your country. And if you have add block for sure you won't see it.
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