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Questions Regarding Purchasing Diamonds

PostPosted: 29 Jan 2018, 15:34
by Tiny Tina
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Feel free to ask any questions regarding purchasing diamonds.

Re: Questions Regarding Purchasing Diamonds

PostPosted: 12 Apr 2018, 00:10
by xXKitaXx
I am trying to buy some diamonds with my debit vista gift card. And it is not going through. I made sure all information is correct. And it has money in the card. I checked. But its not working. I need help. what am I doing wrong??? Ive tried to process it through 5 times already!!!

Re: Questions Regarding Purchasing Diamonds

PostPosted: 12 Apr 2018, 18:21
by ClaudiaM25
xXKitaXx wrote:I am trying to buy some diamonds with my debit vista gift card. And it is not going through. I made sure all information is correct. And it has money in the card. I checked. But its not working. I need help. what am I doing wrong??? Ive tried to process it through 5 times already!!!


try sending a ticket to payment support please.

Re: Questions Regarding Purchasing Diamonds

PostPosted: 25 Apr 2018, 13:19
by Emirillia
What dollar does the price belong to?Image

Re: Questions Regarding Purchasing Diamonds

PostPosted: 25 Apr 2018, 16:16
by uv10
My guess based on the exchange rate is Canadian Dollar

Re: Questions Regarding Purchasing Diamonds

PostPosted: 25 Apr 2018, 16:32
by Wax Storm
Emirillia wrote:What dollar does the price belong to?Image



uv10 wrote:My guess based on the exchange rate is Canadian Dollar



It depends on each one of you. When you get to one of the steps you can chose your own currency:
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Re: Questions Regarding Purchasing Diamonds

PostPosted: 29 Apr 2018, 07:15
by Emirillia
When I went to purchase diamonds it said I had to put a code in, the code was sent to my mothers mobile, how can I change the number the code gets sent to or was it a one time thing?

Re: Questions Regarding Purchasing Diamonds

PostPosted: 29 Apr 2018, 16:53
by Wax Storm
Emirillia wrote:When I went to purchase diamonds it said I had to put a code in, the code was sent to my mothers mobile, how can I change the number the code gets sent to or was it a one time thing?


That's a bank option. Whoever is the account holder will get the text with the code. And only the account holder can change that option through the bank.

Re: Questions Regarding Purchasing Diamonds

PostPosted: 24 Sep 2018, 16:21
by jolori
I have tried 3 different cards; 2 bank cards and 1 prepaid debit card. They each have money on them and I've used each of them on the site at one time or another with no problems. However this past week each time I try I get "Forbidden Card Issuer"; has anyone else had this message and what does it mean? My cards work on other sites; it is just MadMoo that they are not working on. Please help. I really need to buy pearls for the last stage of the beach game.

Re: Questions Regarding Purchasing Diamonds

PostPosted: 24 Sep 2018, 16:26
by Wax Storm
Hey Jolori! "Forbidden card Issuer" means that Madmoo doesn't want to do business with them. Either because previously those banks didn't do their part in giving the money to Madmoo or they have been flagged as "possibly fraud".